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Frequently asked questions

Shepards Automotive Center's - FAQs

Shepards Automotive Center – For all of your automotive and marine needs!

Shepards Automotive Center offers a comprehensive list of automotive and marine services to include;

What insurance companies do you work with?

We work with all insurance companies. If you need insurance assistance, our friendly office team will be more than happy to answer any questions you may have or arrange for assistance throughout your claims process.

How do I know if my insurance will cover the repairs?

You need to speak with your insurance provider to let them know you are getting an estimate. When you’re talking to your agent, you will also want to find out how much your deductible is. Once you’ve notified them, schedule your estimate with us and we’ll handle the rest.

How long will it take?

We understand how inconvenient it can be without access to your vehicle for everyday tasks. At Shepards Automotive Center, we want to get you back on the road as quickly and safely as possible. Each repair process is different and there will be varying factors to consider in determining the length we will need your vehicle for repair. Rest assured knowing we will keep you updated every step of the way.

What days are you open?

We are open for business Monday – Friday 8am-5pm.

Can you match the paint color?

Shepards Automotive Center has uses BASF Diamont automotive paint and refinishing products with a precision, in-house color match to provide you with an exceptional automotive finish.

Can I get other service work done while my car is in the auto body shop?

Yes! Just let us know what automotive or marine services you would like performed. We offer a comprehensive list of automotive and marine services.

What if I need a rental car?

We are more than happy to assist you in arranging a rental car with Enterprise-Rent-A-Car® or Hertz in the event you need one.

How do I pay you?

We want to make it easy for you. We accept Cash, insurance checks and all major credit cards.

Do I have to use the auto body shop my insurance company tells me I have to?

Many insurance companies will provide you a list of preferred auto collision repair shops in your area to use after your collision; however, it is your right to choose where you take your vehicle for auto body repairs.

What certifications does your shop have?

Shepards Automotive Center has ASE and I-CAR® factory-trained repair technicians on hand to assist you with all of your automotive collision repair, restoration, inspection, and emission needs.

When can I wash my car?

We recommend that you take a lot of precautions with your vehicle for the first 30 days after repair. If you are going to wash it, we recommend initially skipping the commercial car wash and washing it by hand with cool water and a very mild cleaning solution using a soft cloth or sponge. Let it air dry too!

For an estimate or to contact our shop, complete and submit the requested information online. For immediate assistance call 978.465.5973 to speak with a member of our team Mon – Fri 8am-5pm.

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